The transfer of your branch and Private Banking account to Santander

Working together for a smooth transfer

Making the process easy for customers has been at the forefront of our thinking and over recent months both banks have been working on ensuring a smooth transition.

It's business as usual

You remain a valued customer of NatWest and we look forward to continuing to provide you with the quality of service and support that you have come to expect.

The staff at your local branch will continue to look after your banking needs before, during and after the transition to Santander.

If and when any changes are needed, we’ll be in contact with you.

What this means for Private Banking customers

Banking in Scotland

If you have an account at an NatWest branch in Scotland, your local branch and your accounts included in the sale will transfer to Santander when the sale completes. Please continue to liaise with your Relationship Manager as you do currently. You can continue using your NatWest branch and your account, loan or any other service in exactly the same way as you do now.

Banking in England and Wales

If your account is at a branch of NatWest in England and Wales you are unlikely to be affected by the sale.

Questions about the sale

If you have further questions or would like more information, you can either speak to your Relationship Manager or see the Frequently Asked Questions section on the site. You may also want to make use of the ‘Got a question?’ search tool.

If you have any further questions about the sale, please call our dedicated Branch Sale Helpline on 0800 210 0213 (Minicom 0800 404 6161). Calls may be recorded.